Privacy Policy
Effective Date: May 8, 2026
Business Name: Memorial Health Urgent Care and Infusions (“Memorial Health Urgent Care and Infusions,” “we,” “us,” or “our”)
Phone: (281) 336-9466
Website: MemorialHealthUCI.com
Address: 26077 Nelson Way, Unit 104, Katy, TX 77494
This Privacy Policy explains how Memorial Health Urgent Care and Infusions collects, uses, discloses, and safeguards information when you visit our website, submit a form, request an appointment, communicate with us online, or otherwise interact with us through our website.
This Privacy Policy applies to information collected through our website and online communications. Medical information collected in connection with treatment, payment, or healthcare operations may also be governed by HIPAA and our Notice of Privacy Practices, as applicable.
1. Information We Collect
1.1 Information You Provide to Us
We may collect information you choose to submit through our website forms, appointment request forms, contact forms, chatbot, text messaging, email, phone communications, or other online tools, including:
- Name
- Phone number
- Email address
- Date of birth or age, if submitted
- Appointment request details
- Service of interest
- Insurance or billing-related information, if submitted
- Health-related information you choose to provide
- Questions, comments, or other information you submit to us
Please do not submit sensitive medical information through general website forms unless the form specifically requests that information and you are comfortable doing so.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and website activity, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Date and time of visit
- Referring website or search source
- Time spent on pages
- Website navigation and interaction data
- General location information derived from your IP address
We may use cookies, pixels, analytics tools, tag management tools, and similar technologies to help us understand website traffic, improve user experience, measure marketing performance, and maintain website functionality.
2. How We Use Information
We may use collected information to:
- Respond to inquiries
- Contact you regarding appointment requests
- Confirm, schedule, reschedule, or follow up about appointments
- Provide urgent care, wellness, IV therapy, medical weight loss, telehealth, and related services
- Send care-related communications
- Send SMS/text messages if you opt in
- Provide customer support
- Improve our website, services, and patient experience
- Analyze website traffic and marketing performance
- Maintain website security and prevent misuse
- Comply with legal, regulatory, insurance, billing, and operational requirements
- Protect the rights, safety, and security of our patients, staff, business, and website users
3. HIPAA and Health Information
Memorial Health Urgent Care and Infusions may collect health-related information when you request care, schedule services, submit appointment information, or otherwise communicate with us.
To the extent information is considered Protected Health Information (“PHI”) under HIPAA, our use and disclosure of that information will be handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.
This website Privacy Policy is intended to explain our website and online privacy practices. It does not replace our HIPAA Notice of Privacy Practices. If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding PHI, the HIPAA Notice of Privacy Practices will control.
4. Cookies, Analytics, and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and measure advertising or marketing performance.
These tools may collect information such as IP address, browser type, device information, pages visited, referral source, and interactions with our website.
We may use third-party service providers such as website hosting providers, analytics platforms, advertising platforms, tag management tools, CRM systems, call tracking systems, scheduling tools, and communication platforms to help operate and improve our website and services.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
5. Text Messaging and SMS Communications
5.1 SMS Consent
If you provide your phone number, you may be given the option to consent to receive SMS/text messages from Memorial Health Urgent Care and Infusions.
SMS consent must be provided through an affirmative action, such as checking an unchecked box on a form, submitting an SMS consent form, or otherwise clearly opting in. Providing a phone number alone does not automatically constitute consent to receive marketing text messages.
5.2 Types of SMS Messages
If you opt in, we may send text messages related to:
- Appointment requests
- Scheduling and confirmation
- Appointment reminders
- Follow-up communications
- Patient service updates
- Customer care or inquiry responses
- Marketing or promotional messages, only if you separately opt in where required
Message frequency may vary. Message and data rates may apply.
5.3 Opt-Out and Help
You may opt out of SMS messages at any time by replying STOP to any text message. For help, reply HELP or contact us at (281) 336-9466.
5.4 No Sale or Sharing of SMS Consent
We do not sell, rent, or share SMS consent, mobile opt-in data, or phone numbers with third parties or affiliates for their own marketing or promotional purposes.
We may share limited information with service providers who help us send messages or provide communication services on our behalf, but only as necessary to provide those services.
6. How We Share Information
We may share information:
- With service providers who help operate our website, scheduling tools, communications, analytics, advertising, hosting, CRM, SMS, call tracking, billing, or related services
- With healthcare providers, staff, contractors, or business associates as needed to provide services or operate the practice
- With insurance, billing, or payment-related entities when applicable
- As required by law, regulation, subpoena, court order, legal process, or governmental request
- To protect the rights, safety, property, or security of Memorial Health Urgent Care and Infusions, our patients, our staff, or others
- In connection with a business transaction, such as a merger, sale, acquisition, reorganization, or transfer of assets, subject to applicable law
- With your consent or at your direction
We do not sell SMS opt-in information or mobile phone consent data to third parties for their own marketing purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet, electronic communication, or electronic storage is completely secure. We cannot guarantee absolute security of information submitted through the website or transmitted electronically.
8. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and maintain business records.
Retention periods may vary depending on the type of information, legal requirements, healthcare recordkeeping obligations, and operational needs.
9. Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also:
- Opt out of SMS messages by replying STOP
- Request help with SMS messages by replying HELP
- Opt out of certain email communications by following unsubscribe instructions, if provided
- Disable cookies through your browser settings
- Contact us to ask questions about your information
To submit a privacy-related request, contact us using the information below.
10. Children’s Privacy
This website is not intended for use by children under 13. We do not knowingly collect personal information from children under 13 through this website.
If care is requested for a minor, a parent or legal guardian should contact us and provide information as appropriate.
11. Third-Party Links
Our website may contain links to third-party websites, scheduling platforms, payment tools, maps, social media pages, review platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. We encourage you to review the privacy policies of any third-party websites you visit.
12. Accessibility
Memorial Health Urgent Care and Infusions strives to provide access to information and services for all users. If you are vision-impaired or have another impairment covered by the Americans with Disabilities Act or a similar law and wish to discuss accommodations related to using this website, please contact us.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date. Your continued use of the website after updates are posted indicates acceptance of the revised Privacy Policy.
14. Contact Us
For questions about this Privacy Policy or your information, please contact:
Memorial Health Urgent Care and Infusions
26077 Nelson Way, Unit 104
Katy, TX 77494
Phone: (281) 336-9466
Website: MemorialHealthUCI.com
